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A few of our most popular questions
It's best to measure your dog's neck for accuracy rather than the collar so using a tape measure and placing two fingers between the tape measure and your dog's neck take a measurement in cm and refer to each individual design to see which size is appropriate.
We ship out orders from Monday to Friday. All orders will be dispatched from our warehouse within 3-5 business days. In peak periods please allow up to 6 business days for dispatch. Please note that we don't ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons. All orders are handled and shipped out from our international warehouse.
Once you place your order, please allow 3-6 business days to process your orders. After that, it will take 7-15 business days for delivery in the United Kingdom.
*All shipping times exclude clearance/customs delay.
Yes, we absolutely do! Just pop your chosen items into the cart and select your country when checking out and we'll do the rest.
We hope you're really happy with your purchase but in the unlikely event that you'd like to return your item please refer to our Returns & Refund Policy which will explain the returns procedure in detail.
We'd love for you to share your experience with us so please do leave a review on the item you purchased to help future customers.
The quickest and most efficient way to contact us is by either emailing email@example.com or using our contact form and we'll be happy to help!
We're sorry to hear you've been having trouble purchasing one of our lovely accessories. Please pop us an email at firstname.lastname@example.org and tell us the issue as we'll be happy to help.
Yes of course, we'd be happy to! Pop an email to email@example.com or use our contact form and we'll be more than happy to help.
We'll be more than happy to help. Please send us an email with your full name and order number to firstname.lastname@example.org or use our contact form and we'll take a look for you.
If you've ordered more than one item from us it may arrive in separate packages due to being sent directly from different suppliers. This may mean that they arrive a few days apart so please allow a few days before contacting us.
Orders are sent across to our International warehouse straight away to be processed to ensure a quick processing time for our customers so changes to your order won't always be possible I'm afraid but please contact us and we'll do our best to try to accommodate your request.
Orders are sent across to our International warehouse straight away to be processed to ensure a quick processing and dispatch time for our customers so cancellations are difficult to guarantee I'm afraid but please contact us and we'll do our best to try to accommodate your request.
We're sorry to hear that! Please contact us with your full name and order number and we'll update you on your order shipping details.
In the unlikely event that you are unhappy with your purchase please contact us before leaving negative feedback. We'd like to be able to sort out any issues and/or organise a refund or a replacement for you.